FAQ
Everything About Your Custom Bear – Paint, Design & Care Guide
Got questions about your DIY bear? We’ve got answers — from paint recommendations to creative ways to decorate without paint. Plus, shipping, care, and product info, all in our FAQ.
Product Basics
What are the bears made of?
Our bears are crafted from high-quality vinyl resin, chosen for durability, smoothness, and ease of painting or decorating.
How big is a 73 cm bear?
The bear stands 73 cm tall (about 2.4 feet) — a striking size that makes it a statement piece in any room.
How much does it weigh?
A 73 cm bear weighs approximately 3.5 kg, making it sturdy but still manageable for display or customization.
Are the bears hollow or solid?
They are hollow, which keeps them lightweight while maintaining a solid, high-quality feel.
Do the bears come pre-primed or ready to paint?
They arrive untouched and unpainted. Primer is optional depending on the type of paint you plan to use.
Are the bears safe for indoor use?
Yes — they are non-toxic and safe for indoor display. Perfect for bedrooms, studios, or living spaces.
Can the bears be placed outdoors?
While it’s possible to place them outdoors, we cannot guarantee that paint or decorations will remain intact when exposed to sunlight, rain, or extreme temperatures.
Customization & Design
How to customize your bear with paint
Use acrylic or fluid art paints compatible with vinyl surfaces. Apply a primer if needed, then layer your colours with a brush, sponge, or pouring technique. Let each coat dry completely — you can leave it as is for a natural look or add a clear gloss or matte finish for extra protection and shine.
Do I need a primer?
Primer is optional. You’ll need it if using regular acrylic paints that may not stick well to smooth vinyl or if you want lighter colours to appear brighter. Fluid art paints or multi-surface acrylics typically do not require primer.
Do I need a finish layer?
A finish layer is optional. It can protect your design and add a matte, satin, or glossy look, especially if your bear will be touched frequently. You can also leave the paint as-is for a natural finish.
How much paint do I need for a 73 cm bear?
For full coverage, plan on 400–600 ml total, depending on your design and number of colours. Complex layered pours may require more.
Ways to design your bear without using paint
- Stickers, decals, or vinyl appliqués
- Rhinestones, gems, or studs for sparkle
- Fabric wraps, ribbons, or scarves for texture
- Permanent markers or metallic pens for fine details
- Themed props like hats, sunglasses, or accessories
Can I mix paint types or techniques?
Yes! You can combine brushes, fluid pours, or markers — just ensure each layer dries completely before adding the next to avoid smudging or peeling.
Do you provide design inspiration?
Yes — check our Design Ideas & Inspiration blog for trending colour palettes, seasonal themes, and advanced techniques.
Shipping & Assembly
How is my bear shipped?
Each bear is carefully packaged to prevent damage during transit. Shipping includes protective padding and a sturdy box suitable for the 73 cm size.
How long does shipping take?
- Within Canada (standard): 7–15 business days after your order is fulfilled.
- Metro Vancouver (local delivery): 2–5 business days.
- International shipping may take longer depending on customs.
Is shipping free?
Free shipping within Canada. International shipping is available for an additional fee.
Do the bears come assembled?
Yes — all bears arrive fully assembled and ready for customization. No additional assembly is required.
Can I track my order?
Yes. Once your bear ships, you’ll receive a tracking number via email so you can follow its journey.
Can I expedite my shipping?
Express shipping options may be available at checkout, depending on your location and current inventory.
What if my bear is damaged during shipping?
If any damage occurs during transit, please contact us immediately with photos. We’ll work quickly to replace or refund your bear.
What if my bear is damaged during shipping?
If any damage occurs during transit, please contact us immediately with photos. We’ll work quickly to replace or refund your bear.
Returns & Replacements
Can I return my bear?
Because each bear is handcrafted and made to order, returns are only accepted for items that arrive damaged or defective. Please contact us within 7 days of delivery with photos for review.
What if my bear arrives damaged?
We’ll replace it free of charge or issue a refund if replacement isn’t possible. Be sure to keep the original packaging and provide photos of the damage.
Can I cancel my order?
Orders can be canceled within 24 hours of purchase before production begins. After that, each piece enters production and can no longer be canceled.
How long do replacements take?
Replacements typically ship within 15–20 business days after approval, as each bear is handcrafted.
Are paints or accessories returnable?
Due to their consumable nature, paints and tools are final sale unless they arrive damaged or incorrect.
How do I start a return or replacement request?
Email our support team at info@chromabear.com with your order number, a brief description, and photos if applicable. We’ll get back to you within 1–2 business days.